1. Introduce Online Scheduling System
This can be of great help when an online scheduling reminder can be run to both doctors and patients to remind them about their appointment or follow-up visit. In fact, many developed healthcare organization already practice online scheduling as it reduces a lot of hassle for administrative staff while patients also do not miss their visits just because it kicked off their minds. Also, this makes easier for patients to check the available slots of their doctors and book the suitable appointment for themselves for their upcoming visit.
2. Develop Automatic Metrics and Measurements
This is a very good step towards betterment as manual working is reduced so much resulting in almost zero error in calculations. This can also lead to make better analysis as the time used in manual measurements can be used for more productive analysis and come with more developments. Along with that, such measurements allow patients to check their progress or make comparisons with previous data without any hassle. You are also encouraged to go for most secure cloud storage to ensure data safety.
3. Keep All Records Visible to Patients
It is important to let the patients see their data on their portal where they can see the improvements or compare their current situation with previous ones. If you have most secure cloud storage, you won’t be hesitant to do it. This can also make them realize when to consult the specialist if needed as otherwise many people ignore their medical issues for other regular commitments. The visibility shown by such platforms makes it easier for both doctors and patients to realize how important it is to address the issue at early stages rather than waiting for it to worsen with time. However, not all information is needed to be shared with patients so it is recommended to keep that portion separate from patient portals.
4. Access Should Follow HIPAA Rules
There are very strict policies of HIPAA when it comes to patient data access. According to HIPAA, patients should be allowed to have complete visibility of all their medical records and payments they made in past or have to make further. Also, you should have most secure cloud storage for medical imaging data.
There are exceptionally very few places where HIPAA allows healthcare organization to put some privacy otherwise nothing can be hidden from patients when it concerns their health. In fact, the access can be given to third parties as well when needed, for instance, parents of minors or children of senior citizens who need to look after the patients.
5. Focus on Feedbacks Given by Patients and Their Families
It is important to take feedbacks from patients regarding your services and their experience on patient portals so highlight the room for improvement. It is because when system is fully developed already, people often get busy with their regular work and don’t bother if people are satisfied with their systems or it is working properly or no. For that, feedbacks of patients are very important so you can see the areas which might need your attention while you are not aware of the situation. Also, let patients share their views about the system so they can feel valued and make improvements wherever possible.